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Terms of TRENDnet Premium Support Service

Acceptance of Terms of Use

By registering with TRENDnet Premium Support, you have read and accepted the Terms and Conditions covering the TRENDnet Premium Support service. TRENDnet Premium Support may, at its own discretion and without prior notice, make changes to the Terms and Conditions. TRENDnet Premium Support will inform you of any changes and if you decide to continue using the TRENDnet Premium Support service, you have indicated your acceptance of the new set of Terms and Conditions of Usage.


Description of the TRENDnet Premium Support Service

TRENDnet Premium Support provides remote support for specific computers, peripherals, software, and any other computer-related products described in the section titled “Products Supported” found later in this document. TRENDnet Premium Support charges customers a per incident, six month or annual fee, at the customer’s discretion.

TRENDnet Premium Support customers obtain technical support from TRENDnet Premium Support Technical Support Engineers (TSEs) by contacting them through the phone. TRENDnet Premium Support only offers remote technical support. Onsite service is not included in the TRENDnet Premium Support offering.

TRENDnet Premium Support offers its customers the option of Remote Computer Control, where a TSE can, with the customer’s permission, take over the customer’s computer from the TSE’s remote location. By accepting these Terms and Conditions of Usage, customer acknowledges that they are aware that they will, on occasion, be offered the Remote Computer Control option. TRENDnet Premium Support TSEs are not allowed to use Remote Computer Control without the explicit consent of the customer.

TRENDnet Premium Support will use reasonable effort to provide the customer with technical support, for as long as the customer’s account is current and not in arrears. TRENDnet Premium Support reserves the right to refuse service to anyone.


TRENDnet Premium Support Customer License

By subscribing to the TRENDnet Premium Support service, you agree to be bound by the TRENDnet Premium Support License. The TRENDnet Premium Support license normally covers up to three computers in a home (personal computers, laptops), unless the customer pays for additional computers to be covered under the same license. Additional computer support can be requested by the customer by contacting a TRENDnet Premium Support TSE.


Bundled Products/Services from Third Parties

TRENDnet Premium Support provides products and services from third parties as part of its TRENDnet Premium Support service. These third party products and services are covered by their respective publishers/owners. TRENDnet Premium Support does not guarantee the usability or merchantability of such services. Customer acknowledges that TRENDnet Premium Support is providing them as a potential benefit to the customer.


No Assurance of Problem Resolution

TRENDnet Premium Support will use reasonable effort to resolve the customer’s problem. However, the complexity of technology will inevitably result in TRENDnet Premium Support being unable to resolve certain customer problems. Customer acknowledges that they are aware of this limitation and by subscribing to the TRENDnet Premium Support service have indicated acceptance of the No Assurance of Problem Resolution section of the TRENDnet Premium Support Terms and Conditions of Usage.

Notwithstanding such limitation, TRENDnet Premium Support does not guarantee problem resolution to any customer problem. TRENDnet Premium Support will only exercise reasonable effort to resolve said customer’s technical problem.

Products Supported

TRENDnet Premium Support provides technical support for popular computers, peripherals, and software. Specific products supported are described on the TRENDnet Premium Support website, www.trendnetpremiumsupport.com and are subject to change. Customer acknowledges that due to the rapidly changing nature of technology, TRENDnet Premium Support cannot be held responsible for supporting every computer-related product in the market. TRENDnet Premium Support will clearly indicate which products or product lines are supported on its web site. TRENDnet Premium Support can, at its own sole discretion, decide to provide technical support for a product not listed on the web site. In this case, TRENDnet Premium Support warrants support only for the specific problem instance and does not warrant that it will continue to support such unlisted product beyond the single specific instance described above.

Disclaimer

TRENDnet Premium Support does not warrant that the service is free of errors or mistakes. TRENDnet Premium Support does not warrant or represent that defects or limitations in the service will be corrected. Nor does TRENDnet Premium Support warrant or represent that the service shall be available continuously. Certain extenuating circumstances may cause the service to be interrupted. TRENDnet Premium Support provides no remedies for such service interruptions. In addition, TRENDnet Premium Support provides no remedies for any loss of data resulting from use of the service. By subscribing to the service, customer acknowledges that they accept these disclaimers.

Limitation of Liability

No director, officer, or employee of TRENDnet Premium Support shall be held liable for any direct, indirect, or consequential damages resulting from use of the service. Customer agrees to indemnify, hold harmless, and release TRENDnet Premium Support from any damages, attorney’s fees, and costs resulting from use of the service

Ownership rights

TRENDnet Premium Support owns all rights to the Service and associated material, including the TRENDnet Premium Support web site. Any unauthorized use of TRENDnet Premium Support property is a violation of TRENDnet Premium Support intellectual property rights.

Governing Law; Consent to Jurisdiction

These Terms and Conditions of Usage are covered by the laws of the State of California. Any litigation arising from the use of the TRENDnet Premium Support service shall be litigated in the courts of San Jose, California.

Privacy Policy

TRENDnet Premium Support has a strict privacy policy with respect to our customer’s personal data. Any customer data is kept in strict confidence by TRENDnet Premium Support, and is not disclosed to any third party without the consent of the customer. We do not store credit card details nor do we share customer details with any 3rd parties.

Termination or Suspension of Service

A customer’s breach of the Terms and Conditions of Usage shall result in the termination or suspension of their subscription and associated service. TRENDnet Premium Support shall exercise its right to terminate or suspend service solely at its own discretion, without consulting the customer. TRENDnet Premium Support shall incur no liability resulting from terminating or suspending service upon breach by a customer.

TRENDnet Premium Support Refunds Policy

On the TRENDnet Premium Support Per Incident Plan there is no refund.

A TRENDnet Premium Support Six Month Plan subscriber can chose to unsubscribe from his plan within the first 10 days of subscribing.

A TRENDnet Premium Support Annual Plan subscriber can chose to unsubscribe from his plan within the first 20 days of subscribing.

TRENDnet Premium Support offers a refund of maximum of 75 % of the subscription value, if the offer has not been used. If the offer has been used, we will deduct an amount proportionate to the usage and refund the balance amount within 21 days of receiving the request for unsubscribing.

The account will become inactive once the request for unsubscribing is received.

Refund will be credited to the credit card account used at the time of subscribing.

To request for un-subscription, call +1-866-994-1451. TRENDnet Premium Support customer service representatives will attend the request and necessary processing will be done.

Refund Policy is subject to change and the latest policy in vogue will be applicable.